Shipments and returns
Shipping your package
Packages are generally shipped within 1 day after receipt of your payment via DHL with tracking and delivery without signature. If you prefer shipping via DHL Extra with required signature, additional costs will be charged. Contact us before choosing this delivery method. Whichever shipment you choose, you will receive a tracking number from us that allows you to track your package online.
Shipping costs include handling, packaging and postage. Treatment costs are fixed amounts, while transport costs depend on the total weight. We recommend that you place your items in one order. We can not combine two separate orders, so shipping costs will be charged for each order. Your package is sent at your own risk, but special care is given to fragile items.
Our boxes are big enough to be able to send your items well protected.
Return of your package
Parquet may be returned within 14 days of purchase (unopened). Our our agreement is you get a return number. After which you can send the package back.
The costs for returning are for your own account. The full purchase price including shipping costs are returned to us.